Coronavirus FAQs

Coronavirus FAQs


As Utah moves into the summer months, and into a moderate coronavirus risk zone, Harmons will be extending hours at all our stores.

Beginning May 11, 2020, store hours will be 8 a.m. to 10 p.m.

All pharmacies except Holladay Market
   Monday-Friday: 9 a.m. to 8 p.m.
   Saturday: 9 a.m. to 7 p.m.
   Sunday: 11 a.m. to 5 p.m.

Holladay Market Pharmacy
   Monday-Saturday: 9 a.m. to 7 p.m.
   Closed Sunday

Yes, we will be open on Mondays, Wednesdays, and Fridays from 7 to 8 a.m. exclusively to serve the elderly, disabled, and immunocompromised members of our community.

In addition, our pharmacies will be open on Wednesdays from 7 to 8 a.m. to assist them with any special needs they may have.

We are working closely with our suppliers to ensure we can keep our shelves adequately stocked with both our trademark fresh and specialty items, along with high-demand items. We continue to get several shipments daily.

In addition to our regular cleaning procedures, we have increased the frequency of sanitizing all areas. We are cleaning commonly used high-traffic areas more often, including cashier stations, credit card terminals, conveyor belts, and food service counters. We are also sanitizing and restocking our restrooms more frequently, and ensuring disinfectant wipes are available at the front of the store to clean carts.

COVID-19 is not believed to be foodborne, but Harmons recommends practicing personal hygiene and general food safety, including washing produce before eating it.

No. In accordance with the health department directive, Harmons has discontinued food service, including the salad bar and hot soup. We apologize for the inconvenience.

Yes. Prepared and packaged foods are still available in our fresh food departments.

We are receiving multiple shipments several times daily, and will continue to work with our suppliers to ensure we keep our shelves stocked.

Item shortages were and are caused by panic buying, and there is not a break in the supply chain. We continue to get shipments daily and will restock our shelves every night. Please only take what you need for two weeks and leave enough for others.

There are currently no drug shortages related to COVID-19, and our pharmacies will watch closely for potential shortages.

Harmons is asking all associates to closely monitor their health and well-being, and to go home and stay home if they are not feeling well. In addition, all associates have been given information regarding the COVID-19 guidelines from the Centers for Disease Control and Prevention.

Harmons is taking strong measures to ensure sick associates do not report to work. Along with advising all employees who are feeling ill to stay home, we are taking the temperature of each employee as they report to work and continue to routinely clean and sanitize all store areas. We also have a strict protocol in place to address any confirmed or suspected cases of COVID-19. Any associate who has symptoms or is confirmed to have COVID-19 will be sent to quarantine at home and told to contact their health care provider. In addition, all associates who were in contact with the associate will be monitored closely for symptoms. The area where the associate worked will also be properly sanitized using extreme precautions. Harmons will not identify any associate by name in order to protect their privacy.

We have cancelled our cooking classes through June 1, 2020, and are postponing many of our special events so we can focus on staffing our stores with additional shifts of associates to help sanitize the environment. We are also following the directives of the CDC and Utah Department of Health and are limiting any large public gatherings.

Out of an abundance of caution, we will be discontinuing food and beverage sampling for the time being.

We are temporarily cancelling some of our regular services so we can focus on staffing our stores and maintaining the highest standard of cleanliness. We apologize for any inconvenience this may cause, but the safety of our customers and associates is paramount at this time.

In light of the numerous unknowns surrounding the transmission of the Coronavirus and its ability to survive on inorganic surfaces,  we cannot ensure the safety of items which have left our store, and are therefore unable to accept any returns or exchanges at this time. We appreciate your understanding as we work to maintain a safe environment for both our customers and associates. 

*This excludes fresh items that do not meet our quality standards.

Social distancing means maintaining a distance between yourself and other people. In this case, the space recommended by the CDC and current health department directives is at least six feet. It also means minimizing contact with other people, avoiding public transportation, limiting nonessential travel, and skipping social gatherings of more than 10 people.

Harmons is working hard to keep shelves stocked and our stores clean and safe. We ask for your help in maintaining social distancing. We are requesting only one person at a time at each checkout station, both to maintain the necessary space and to allow the associate to properly clean and sanitize the station between customers. Keep in mind the idea of minimizing contact as you gather the necessary essentials and be respectful of each other as a community.

Learn how social distancing can apply to you on our blog.

Unfortunately, with all the unknowns about the transmission and spread of COVID-19, we are suspending the use of reusable bags. We encourage you to ask for paper bags when checking out and continue to recycle at home.

We’ve installed barriers at our checkout stations to help protect our front-end staff, allowing our associates to communicate with and assist you while maintaining a safe distance.

As the Coronavirus can live on surfaces for up to ten days, including cash and coins, we ask that you please use another form of payment. We accept all major credit and debit cards, Apple Pay, Samsung Pay, Google Pay, and also EBT cards. We appreciate your cooperation as we work to stop the spread of COVID-19 and keep everyone healthy and safe.
Please do not pick up and handle items you do not intend to purchase. With the knowledge the coronavirus can live on surfaces for days and possibly weeks, we need to keep our hands to ourselves.

If you are less than six feet away from someone else, you are in their “breathing zone,” inhaling and exhaling the same air. If they have coronavirus and cough, you will breathe it in. For more understanding of the six foot policy, please see our blog post on the subject.

We’re recommending you make a grocery store trip every two weeks. You can do this by making a two-week meal plan and creating your list from that. In addition, only shop for a two-week supply of those items, leaving enough for everyone else. Fewer shopping trips means less people in the store and aisles, and better social distancing.  To learn more about planning a two-week shopping trip, visit our blog post on the subject.

Following recent guidance from the Centers for Disease Control and Prevention, we are recommending you wear a mask or face-covering when you are in the store. Masks function as a barrier to prevent germs from spreading as customers shop the same space within minutes of each other. To keep everyone safe, are also requiring our associates to wear masks.

In order to help us keep a safe environment, we are asking that only one family member does the shopping, and two at the most. The less people in the aisles, the safer we will all be.
We do not currently have a limit on the number of shoppers allowed in stores at one time because our store traffic is not high enough to warrant it. For example, another area retailer is going to a regulated limit of 1 person allowed per 200 square feet, and the traffic in our busiest store on the busiest day is still 30 percent less than that. We have enacted a “limited shoppers” policy at our Emigration Market location, as it is our smallest store. The allowance there is 1 shopper per 550 square feet. We will continue to monitor store traffic and adjust our policies accordingly.

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