Coronavirus FAQs

Coronavirus FAQs

FAQs

As we’ve adapted to the “new normal”, Harmons has permanently updated our store hours to better reflect the needs of our customers and associates.

Please visit our Locations page to find your local store and see its hours of operations.

Pharmacy hours for each store are available on the Pharmacy page.

We ask our customers to please continue to reserve  Mondays, Wednesdays, and Fridays from 7 to 8 a.m. exclusively to serve the elderly, disabled, and immunocompromised members of our community.

We are working closely with our suppliers to ensure we can keep our shelves adequately stocked with both our trademark fresh and specialty items, along with high-demand items. We continue to get several shipments daily.

In addition to our regular cleaning procedures, we have increased the frequency of sanitizing all areas. We are cleaning commonly used high-traffic areas more often, including cashier stations, credit card terminals, conveyor belts, and food service counters. We are also sanitizing and restocking our restrooms more frequently, and ensuring disinfectant wipes are available at the front of the store to clean carts.

COVID-19 is not believed to be foodborne, but Harmons recommends practicing personal hygiene and general food safety, including washing produce before eating it.

No. In accordance with the health department directive, Harmons has discontinued food service, including the salad bar and hot soup. We apologize for the inconvenience.

We are testing associate service salad and soup bars at some locations and hope to add more locations soon.

Yes. Prepared and packaged foods are still available in our fresh food departments.

We are receiving multiple shipments several times daily, and will continue to work with our suppliers to ensure we keep our shelves stocked.

There are currently no drug shortages related to COVID-19, and our pharmacies will watch closely for potential shortages.

Harmons is asking all associates to closely monitor their health and well-being, and to go home and stay home if they are not feeling well. In addition, all associates have been given information regarding the COVID-19 guidelines from the Centers for Disease Control and Prevention.

Harmons is taking strong measures to ensure sick associates do not report to work. Along with advising all employees who are feeling ill to stay home, we are taking the temperature of each employee as they report to work and continue to routinely clean and sanitize all store areas. We also have a strict protocol in place to address any confirmed or suspected cases of COVID-19. Any associate who has symptoms or is confirmed to have COVID-19 will be sent to quarantine at home and told to contact their health care provider. In addition, all associates who were in contact with the associate will be monitored closely for symptoms. The area where the associate worked will also be properly sanitized using extreme precautions. Harmons will not identify any associate by name in order to protect their privacy.

We have cancelled our cooking classes until further notice, and are postponing many of our special events so we can focus on staffing our stores with additional shifts of associates to help sanitize the environment. We are also following the directives of the CDC and Utah Department of Health and are limiting any large public gatherings.

Out of an abundance of caution, we will be discontinuing food and beverage sampling for the time being.

We are temporarily cancelling some of our regular services so we can focus on staffing our stores and maintaining the highest standard of cleanliness. We apologize for any inconvenience this may cause, but the safety of our customers and associates is paramount at this time.

Social distancing means maintaining a distance between yourself and other people. In this case, the space recommended by the CDC and current health department directives is at least six feet. It also means minimizing contact with other people, avoiding public transportation, limiting nonessential travel, and skipping social gatherings of more than 10 people.

Harmons is working hard to keep shelves stocked and our stores clean and safe. We ask for your help in maintaining social distancing. We are requesting only one person at a time at each checkout station, both to maintain the necessary space and to allow the associate to properly clean and sanitize the station between customers. Keep in mind the idea of minimizing contact as you gather the necessary essentials and be respectful of each other as a community.

Learn how social distancing can apply to you on our blog.

We’ve installed barriers at our checkout stations to help protect our front-end staff, allowing our associates to communicate with and assist you while maintaining a safe distance.

As the Coronavirus can live on surfaces for up to ten days, including cash and coins, we ask that you please use another form of payment. We accept all major credit and debit cards, Apple Pay, Samsung Pay, Google Pay, and also EBT cards. We appreciate your cooperation as we work to stop the spread of COVID-19 and keep everyone healthy and safe.
Please do not pick up and handle items you do not intend to purchase. With the knowledge the coronavirus can live on surfaces for days and possibly weeks, we need to keep our hands to ourselves.

If you are less than six feet away from someone else, you are in their “breathing zone,” inhaling and exhaling the same air. If they have coronavirus and cough, you will breathe it in. For more understanding of the six foot policy, please see our blog post on the subject.

We’re recommending you make a grocery store trip every two weeks. You can do this by making a two-week meal plan and creating your list from that. In addition, only shop for a two-week supply of those items, leaving enough for everyone else. Fewer shopping trips means less people in the store and aisles, and better social distancing.  To learn more about planning a two-week shopping trip, visit our blog post on the subject.

Yes, Harmons is requiring all customers to wear masks while shopping in our stores. This change will take effect on Saturday, June 27, 2020, for Salt Lake County stores, and Sunday, July 5, 2020, at our Roy, Station Park, Orem, St. George, Santa Clara, and Traverse Mountain locations. This decision was made in light of soaring coronavirus infection rates around the state and in accordance with the Salt Lake County Health Department Public Health Order. The order requires face coverings that completely cover the nose and mouth in public areas where consistent social distancing of at least six feet is not possible. Harmons associates have been wearing masks since April, and we are committed to keeping you and our associates safe. If you don’t have a mask or forgot to bring one, we have you covered. Please ask an associate for help. For more information on the order, please visit: https://slco.org/health/COVID-19/business/

In order to help us keep a safe environment, we are asking that only one family member does the shopping, and two at the most. The less people in the aisles, the safer we will all be.
We do not currently have a limit on the number of shoppers allowed in stores at one time because our store traffic is not high enough to warrant it. For example, another area retailer is going to a regulated limit of 1 person allowed per 200 square feet, and the traffic in our busiest store on the busiest day is still 30 percent less than that. We have enacted a “limited shoppers” policy at our Emigration Market location, as it is our smallest store. The allowance there is 1 shopper per 550 square feet. We will continue to monitor store traffic and adjust our policies accordingly.

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